We at Tech-crafty accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Damages And Issues
Please check your orders when receiving them. If the product is defective, is damaged during shipping, or you received the incorrect product, please email us at [email protected] within 48 hours after receiving the product. We will respond to all emails within 24 hours. We will do our best to resolve any problems, and ensure that you will receive a satisfying answer.
We hope you love your new purchase. If not, we will happily accept your return for a refund or an exchange; subject to the conditions below.
- Products can be returned or exchanged within 18 days of the shipment date. Returned or exchanged items must be dropped off at the designated shipping facility within the 18-Day Return Period.
- We will not accept returns for items that have been worn, damaged, stained or scented. Items must have tags and labels still intact to be accepted for returns or exchanges. Tech-crafty reserves the right to refuse any compromised items affected by the individual factors mentioned above. In some cases, Tech-crafty might charge a cleaning/restocking fee.
- Exchanges are free. Simply indicate the sizes you wish to exchange on the note, and we will ship out the exchanged products as soon as we receive the returns.
To start a return, you can contact us at [email protected] .Please clearly mention your order number, full name, and the reason for returning the product. If your return is accepted, we will email you the return mailing address. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected] .
Tech-Crafty will contact you after we receive and check your return, and you will automatically receive a refund in the form of your original payment method. Please remember that your bank or credit card company may also need time to process and post your refund.